FREQUENTLY ASKED QUESTIONS Description Can Think Twice reduce 3rd Party “Dram Shop” liability for alcohol selling establishments? Yes! We have developed DUI prevention plans that provide incentives for those who choose not to drink and drive. Every DUI event that is prevented is one less potential lawsuit. Does Think Twice help protect service teams from public safety violations? Yes, our training is focused on how to offer a Think Twice DUI Test to high-risk individuals. Giving a guest a $2.00 amenity when they have been cut-off is a reasonable policy. That interaction can then be recorded in an Incident Log Book to protect the server and the alcohol serving establishment. Is the host of a private party legally liable for guests if alcohol is served? Yes, the host of a private party can be held legally liable if a guest is involved in an alcohol related accident that causes injury or harm to a 3rd party or property. How does my business secure a discount on my insurance premiums? Think Twice offers a certification that can be presented to your insurance agent or broker. A Think Twice representative would then work directly with your insurance provider to qualify your business for the associated discounts and or credits. Are there ways I can promote my business through Think Twice? We are actively seeking new partners for a variety of co-branded marketing campaigns. Please contact us directly about this opportunity. Does Think Twice offer training for my service team? Yes. Certification of your establishment involves meeting with your service members to provide a brief demo on best practices. We can schedule this to coincide with your annual food & alcohol serving class or at time that works for you and the team. What are the ways I can support Think Twice? We need your help! If you want to help save lives and be a part of an organization that’s preventing thousands of DUI’s. Please visit our Get Involved page and reach out to us! What are the ways we can promote Think Twice at my bar? We work closely with each of our customers to promote DUI prevention in a way guests will appreciate and offer a variety of marketing materials that may include bar coasters, checkbook inserts, posters, and messages on drink menus or table tents. Can I change my DUI prevention plan? Yes. We want our customers to have flexibility. Plans can be changed at any time. How does the Think Twice Incident Log Book help protect my business? All of our customers are provided with a complimentary Incident Log Book that can become a record for each time a DUI Test is given to a high-risk patron. The record book is evidence your staff serves alcohol in a responsible manner. Click here to download a copy of our Incident Log Book What if my establishment runs out of DUI Testers before the next monthly delivery? No problem, you can order additional units in increments of 24 through our Products & Services portal. If you have any questions, please feel free to contact us directly firstname.lastname@example.org How are the DUI Test units delivered to my business? We use our shipping partners to track and deliver all of our orders. Can a person pass a Think Twice DUI Test and still get arrested for drinking and driving? Yes. It is up to the arresting police officer’s discretion when they choose to arrest someone for a DUI. Any level of intoxication is grounds for arrest. Does a Think Twice DUI Test provide a specific BAC result? No. The DUI Test indicates if the user is at or above 0.08% BAC. It is a Pass/Fail device that will only indicate if the BAC level is at, above or below the specified level on the unit. Questions about our digital breathalyzers? Do consumer breathalyzer use the same sensors found in police breathalyzers? Our consumer devices are equipped with an electrochemical sensor, a sensor of the same type as those used in police grade breathalyzers. How accurate are your breathalyzers? Our breathalyzers are fitted with an electrochemical sensor for results with a margin of error at ± 5% and those equipped with a semi-driver sensor display a margin at ± 10%. Furthermore, these margins of error are similar to other breathalyzers and several other electronic devices (other than breath alcohol testing) sold on the market. ACCURACY ± 0.05 (at 0.05%) When the device indicates an error margin of +/- 0.05 = error margin of 5% = 95% accurate device = the accuracy of the device is within +/- 5% of the actual value.Important note: Police officers devices usually have a margin of error of 5%, which is the same margin as most of our detectors. The type of sensor inserted in this type of breathalyzer is an electrochemical sensor. Also, the display of the result of this type of breathalyzer is expressed with 3 digits after the decimal point (example: 0.080, 080, 0.082). 1. For example, for a rate of 0.100 (the legal limit being 0.080, so a rate a little above the limit), that person's alcohol level could vary on a scale between 0.095 and 0.105. 2. For a rate of 0.06, this person's alcohol level could vary on a scale between 0.057 and 0.063. 3. For a rate of 0.08, that person's alcohol level could vary on a scale between 0.076 and 0.084. 4. Thus, to calculate, we only have to add or subtract 5% from the rate at which we want to calculate the scale. 5. Note that the number in parentheses next to the margin of error, for example ± 0.05 (at 0.05%), indicates that the device displayed a margin of error of 5% when has been tested with alcohol 50 mg (simulating an alcohol level of 50 mg / 100 ml of blood or 0.05). ACCURACY ± 0.10 (at 0.02%) When the device indicates a margin of error of +/- 0.10 = error margin of 10% = device accurate to 90% = the accuracy of the device is within +/- 10% of the actual value.This type of alcohol detector displays a result expressed with 2 digits after the decimal point (example: 0.07, 0.08, 0.09). 6. For example, for a rate of 0.10 (the legal limit being 0.08, so a rate a little above the limit), this person's alcohol level could vary on a scale between 0.09 and 0.11. 7. For a rate of 0.06, that person's alcohol level could vary on a scale between 0.05 and 0.07. 8. For a rate of 0.08, that person's alcohol level could vary on a scale between 0.07 and 0.09. 9. Thus, to calculate, we only have to add or subtract 10% from the rate at which we want to calculate the scale. 10. Note that the number in parentheses next to the margin of error, for example ± 0.10 (at 0.02%), indicates that the device displayed a margin of error of 10% when has been tested with alcohol 20 mg (simulating an alcohol level of 20 mg / 100 ml of blood or 0.02). Are your breath alcohol testing units FDA certified? Yes, all our breathalyzers are certified by the U.S. Food and Drug Administration (FDA). What does BAC mean? BAC is the acronym of blood alcohol content. This rate corresponds to the numbers shown on your breathalyzer when you blow into the device. Can I reuse my mouthpiece? Yes, all of our mouthpieces provided with the packaging of our devices or sold separately are reusable and washable, use warm soapy water to clean. Can I use my breathalyzer outside in the winter? Yes, but only on at acceptable temperature thresholds for the device. Please consult your instruction manual for more information. By contrast, it is strongly recommended not to keep your breathalyzer in cold or warm temperatures, particularly in your car where the temperatures differ greatly. The hot and cold can affect the sensor (the centerpiece which detects the rate of alcohol) and, it could possibly render the device unusable due to the moisture within the interior of a vehicle. What is the best way to preserve my breathalyzer? Always keep your device inside at ambient temperature. Make sure the breathalyzer is not used/stored in environments that are extremely hot or cold or subjected to direct light. Leaving the device in your car should be avoided at all costs due to the large fluctuations in temperatures. How many times do I need to calibrate my device? It is recommended to calibrate your breathalyzer every 6 to 12 months or 100 to 1000 tests, depending on the type of device you have and your usage. Kindly refer to your instruction guide for more information. For the calibration procedure for your device, refer to the calibration section. Is my device covered under warranty? If yes, what is covered? Yes, our breathalyzers are guaranteed 1-year warranty from the date of purchase. Please retain your invoice as proof. The warranty covers parts and labor (with the exception of the sensor). The damage caused by improper use and poor handling are the responsibility of the owner. What do I do if my device is defective? In the event of a device defect under warranty, purchased at Think Twice, Inc. please contact (866) 657-5658. In case of a malfunction after the expiry of your warranty, if purchased at Think Twice, Inc., please send it to us with all the information relating to the problem accompanied by the completed forms that can be found under our Warranty page.